Returns & Exchanges

We want you to be completely satisfied with your Gozney purchase. If you are not happy with your oven or accessories, you can return your unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original Gozney packaging to ensure they are protected during transit; items must be in new, unused condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided through our portal and securely affix it to the outside of your box.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.